How do I know if ODK will meet my needs?
ODK has a lot of features and is always improving. The best way to find out if it will work for you is to request a demo.
What if I can't afford ODK Cloud?
ODK is open source so you can self-host it and rely on volunteers on the forum for help. Start with the docs.
What if I can't use cloud-hosted services?
On-premise hosting with ongoing support is possible with for enterprise customers. Contact us for pricing.
Why use ODK Cloud?
ODK Cloud is the same ODK that millions know and love, but with automatic updates, daily backups, uptime guarantees, enterprise security, and guaranteed fast support on any issues.
By choosing ODK Cloud, you are also supporting future development and helping make ODK better for everyone.
Can I move from self-hosted to ODK Cloud or vice-versa?
Yes, you own your data and we make moving it easy. And if you buy a yearly Professional plan, we'll help with the move.
What type of support is included with ODK Cloud?
Plans include email support for usage questions. Professional plans get responses in less than 24 hours while Basic plans get responses in 2-3 days.
Professional plans come with form design guidance, and if you pay yearly, includes a training session.
What is a project?
Projects are team-specific workspaces that let you control who has access to forms and submissions.
A project can have unlimited forms and submissions and those forms and submissions are only accessible within that project.
What if I go over my plan's limits?
Your account will keep working, but if you regularly go over your plan's limits, we will email you to discuss upgrade options.
Can I pause my account?
We do not yet offer pausing. If you stop payment, we'll give you a few days to download your data, then delete your account.
Can I switch plans?
Yes, you can switch plans any time and for any reason.
What payment methods do you accept?
We accept major credit and debit cards on all plans and bank transfers on yearly plans. Prices are in USD.
Where are your servers located?
We have server locations around the globe. You can decide which location works best for you when you sign up.
Do you offer consulting or implementation services?
Yes, we can help with form design, feature development, on-premise hosting and so much more. Contact us for pricing.
Any other questions?
Contact us with any other questions you have.